Welcome to the world of service experience, which is a subunit of customer experience. This has lately been proved to be a highly appreciated and of immense vitality for any company as showcased by recent surveys.
Moreover, customer experience is one such aspect of the company that works for all, irrespective of the size of the company.
This is because product or service experience is what a customer remembers about the service throughout the lifetime.
As mentioned above, customer service has become so important over the recent period of time, various firms of analysts are regularly publishing the indices.
From the experience point of view, below mentioned are the various dimensions that a cab service company should consider in order to give their customers a memorable travelling experience in a short span of time.
1. Know your Client’s Travel Needs
What is the basic functional human need that the service is intended to meet? This is one basic question that every service providing company must be aware of.
In order to offer a perfect travel experience to the rider, the driver should understand the importance of catering to the interests of the rider. It is quite certain, that if a driver is aware of the needs of the rider, then he may be able to offer the service at its best.
For example, if the rider is about to catch a flight and is just at the verge of missing it. Then, in that case, the rider should understand the need of the customer and help him reach the airport in time, by taking up the shortest ways to the airport, provided he drives in compliance with the safety rules and laws.
Moreover, it is equally important for the driver to read the customer’s mind and accordingly plan the journey. This is how the functional value of any service provided, is created.
2. Provide Exceptional Customer Service
Offering a first-class service is the featured attraction of any service providing company. Therefore, as a cab service company, one should consider offering transparency to their customers.
Clients do not like waiting, so in order to avoid such goof-ups, you should keep your client well-informed of the driver’s information as well in what time he /she is supposed to reach the client for the pickup.
It is essential to make them feel special, right from the moment when they contact you. This begins with addressing all communications with the aim of delivering superb customer service.
3. Make it Exclusive
As a matter of fact, nobody likes unattractive cars irrespective of their average and speed. Although beauty is a matter of taste, yet your cars should be pleasant to see, hear and ride in.
This further takes us to the next important aspect of the best-offered service. Your cars should be well in shape, without any wear or tear. It is also believed that an aroma can evoke a better experience.
Thus, it should always smell good and fresh. Apart from that, it should be properly upholstered and carpeted, so as to lend your clients a better view.
Subsequently, your car should be the one that appeals to the client’s senses. Making your customers feel the exclusivity, will surely give them a trip which they can go and brag about, making it certain that they will surely take your service again.
4. Prioritize Customer’s Safety
The cab service companies who prioritize their customers’ safety above all, definitely help their customers have a memorable travelling experience. Make sure that all your current drivers, as well as the prospective drivers, should be scanned thoroughly for any character or criminal records.
The company should run a background check that dates back to at least seven years. It should include a search of multi-state criminal database, motor vehicle records and also draw a review from the National Sex Offenders Database.
The drivers should undergo a thorough driving skill test, so as to ensure the safety of the riders. Furthermore, the driver should also be trained with all the techniques to adopt in case of emergency. He should also be aware of how to assist the client with first aid in case of a medical emergency.
Why Frankston Peninsula Taxis?
We at Frankston Peninsula Taxis, have been serving the people of Melbourne for quite a time now. Our experience with our clients has helped us emerge as one of the best taxi services in the country.
We have and will always be striving with the same zeal to draw maximum customer satisfaction. However, our customers have too provided us with a number of feedbacks, displaying how memorable travelling experience they had while availing our services.
All the above-mentioned factors are mandatory to be considered by every taxi service company, in order to make their clients have the best trip for their lifetime.
Not only for others, but we too have been taking these aspects into consideration to work out better on our services and dropping our clients with a happy and contented face always.
Wish you a happy and safe trip with Frankston Peninsula Taxis!!